General 

Do you offer a print catalog of all the parts you sell? 

No. We don’t offer print catalogs. We’ve focused our efforts on building an online catalog that’s easy to navigate.

How secure is my personal information?

Please click here to see our full privacy policy.

 

Orders

How can I view my order status?

To obtain your order status, please email us the following details / use our Live Chat Support / call our Customer Care team at +886 4 36022817.

File by email – Please provide the following information about your order:

1. Customer's name

2. Email address

3. Order number

The summary of your order status will be sent through email after receipt of the fully completed form.

Will I receive a notification when my order ships?

Once your order is shipped out, a tracking number will be sent via email.

Do you ship outside Taiwan?

We ship worldwide!

 

Returns

What is your return policy?

Please click here to see our full return policy.

 

Warranty

What is your warranty policy?

 Please click here to see our full warranty policy.